Common Questions
Service & Logistics
How do I book a pickup?
You can book online through our website or via our mobile app. Simply select your service and choose a convenient time window.
Booking is instant and free. We pick up your shoes from your condo concierge, home, office, or hotel.
What is the turnaround time?
Standard orders are completed and delivered within 48 hours. Express orders are available for 24 hours.
Our concierge specialists work efficiently to ensure your shoes are back in perfect condition by your next appointment.
Specialized Care
Do you handle luxury leathers?
Yes, our Premium Treatment service is specifically designed for suede, nubuck, and high-end leather uppers.
We use specialized conditioning and polishing techniques to restore the original sheen and texture of your leather.
What about deodorizing?
We offer a complimentary deodorizing service for all orders to ensure your shoes are fresh and odor-free.
Our specialists use high-quality, safe deodorizers to eliminate odors and keep your footwear smelling like a new pair.
Concierge Partnerships
Can I partner with a condo?
We work with condo and hotel concierges to provide a seamless, professional shoe care experience for residents.
Our concierge team handles the entire process from pickup to delivery, ensuring your guests never have to worry about their footwear.
Where do you operate?
We serve downtown Toronto, including the Financial District, King West, Liberty Village, and the waterfront.
Our service area covers all major downtown hubs, providing a premium concierge service for busy professionals.